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The EFQM Model is a globally recognised management framework that supports organisations in managing change and improving performance.

The EFQM Model structure is based on the simple but powerful logic of asking three questions:

 

Why

“Why” does this organisation exist? What purpose does it fulfil? Why this particular Strategy…

Direction

 

How

“How” does it intend to deliver on its Purpose and its Strategy…

Execution

 

What

“What” has it actually achieved to date? “What” does it intend to achieve tomorrow…

Results

 

 

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