The EFQM Model is a globally recognised management framework that supports organisations in managing change and improving performance. The EFQM Model structure is based on the simple but powerful logic of asking three questions: Why “Why” does this organisation exist? What purpose does it fulfil? Why this particular Strategy… Direction How “How” does it intend to deliver on its Purpose and its Strategy… Execution What “What” has it actually achieved to date? “What” does it intend to achieve tomorrow… Results
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PDCA Cycle
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Plan (P): In this stage, you plan and establish the objectives and processes necessary to deliver results in accordance with the desired outcome . This involves defining the problem, setting goals, and identifying the resources needed . Do (D): This stage involves implementing the plan and executing the processes. It may include small-scale testing of the plan, collecting data, and making necessary adjustments to improve the process. Check (C): In this stage, the results of the implemented plan are systematically evaluated . Data is collected and compared against the expected outcomes. This step is crucial for understanding whether the implemented changes have led to the desired improvements . Act (A): Based on the results of the "Check" stage, actions are taken to standardize the process if it was successful or to modify the plan if improvements are needed . This stage completes the cycle by incorporating lessons l...
Balanced Scorecard Institute (BSI)
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Step 1: Assessment It is critical that before an organization maps out its future there is some consensus around where things currently stand. During the Assessment step, an analysis of the current internal and external environments is completed. As part of this step, organization develops or re-validates high-level strategic elements (e.g., mission, vision, values, market assessments, enablers & challenges, primary and secondary customer / stakeholder needs analysis and others) needed for context in strategy formulation. Step 2: Strategy Building on the assessment, organizations formulate/clarify strategy in the Strategy step. The development of the strategy includes developing or clarifying your customer value proposition, visualizing strategy using a Strategy Profile and decomposing the high-level strategic direction into three to four Strategic Themes (or goals). Strategic Themes are those focus areas in which the organization must excel in order to fulfill its mi...